IVR Events Dashboard

The IVR Events dashboard displays interaction details in the IVR Details visualization.

You can include or exclude data in the IVR Details grid using filters Date, Hour of the Day, Profile Name, Exit Path, and DNIS.

You can also limit the data in your dashboard using the following search fields: Server Name, DNIS, ANI, Exit Path, Interaction ID, IVR Path, Node Path, and Event Time. When you start typing in a search field, available values are displayed in a list.

Dashboard Visualizations

The following grid visualization is displayed in the IVR Events dashboard.

IVR Details

This grid visualization displays IVR Interaction details, including: Interaction ID, Event Time, Node Duration, Node Name, Previous Node Name, IVR Path, DNIS, ANI, Node Path, and Exit Path.

To know about the elements used in the IVR Events dashboard, see IVR Dashboards Data Dictionary.

Related Topics

Filters for Dashboards

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