Multiple Agents Details Grid Dashboard

The Multiple Agent Details Grid dashboard provides information about details of the selected agents of selected workgroups. The visualizations display agent statistics for total interactions answered, completed, on hold, and non-ACD for multiple agents. The Agent Details dashboard also displays the average hold time, average talk time, and longest talk time.

You can include or exclude data in your dashboard visualizations using the filters Select Workgroup, Select Agents, and Select Interval.   

Dashboard Visualizations

The following visualizations are displayed in the Multiple Agent Details Grid dashboard.

Agent Interaction Statistics

This grid visualization displays agent statistics for Agents, Workgroup, Interval, Entered, Answered, Completed, On Hold, and Non-ACD.

Agent Statistics

This grid visualization displays agent statistics for Agents, Workgroup, Interval, Average Hold Time, Average Talk Time, and Longest Talk Time.

To know about the elements used in the Agent Details Dashboard, see Agent Dashboards Data Dictionary.

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