Multiple Agents Status Dashboard

The Multiple Agent Status dashboard provides information about details of the selected agents of selected workgroups. The visualizations display multiple agent's statistics for Agents in status, Maximum time in status, and agent statistics. The Agent Statistics grid displays an agent, workgroup, status, and time in status.

You can include or exclude data in your dashboard visualizations using the filters Select Workgroup, Select Agents, and Select Interval.   

Dashboard Visualizations

The following visualizations are displayed in the Multiple Agent Status dashboard.

Agents in Status

This bar chart visualization displays the Agents in status for available.

Maximum Time in Status (hh:mm:ss)

This bar chart visualization displays the maximum agent handling times for talk, hold, and wait, by workgroup.

Agent Statistics

This grid visualization displays agent statistics for Agents, Workgroup, Status, and Time in Status.

To know about the elements used in the Agent Details Dashboard, see Agent Dashboards Data Dictionary.

Related Topics

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