- Contents
Interaction Reporter Help
Best Time to Call Analysis Report
The Best Time to Call analysis Report provides analysis by Contacts, Right Party Contacts (RPC), and success rates of best hours to call for one (1) or many campaigns. The line chart uses the calculations of the tabular data, specifically charting the values of contacts Per dial, RPC per Dial, and Success per Dial for each hour.
The information in the Best time to Call Analysis report is displayed by Time and includes:
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Number of Dials
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Number of Contacts per Dial
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Percent of contacts per Dial
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Number of RPC per Dial
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Percent of RPC per Dial
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Percent of RPC per Contact
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Number of Success per Dial
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Percent of Success per Dial
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Percent of Success per Contact
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Percent of Success per RPC
Parameters
The following parameters can be specified for the Best time to Call Analysis report:
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Start Data/Time Required parameter
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End Date/Time Required parameter
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Campaign
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Site ID
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Campaign Group
Sample report
Click on the image below to view a sample of this report.
Report Element Descriptions
Within a DateTime range, the stored procedures provides summarized data per Dialer siteID, Campaign name, Campaign Group, Date(UTC), Hour(UTC). All rows are grouped and summarized by the Client local Hour.
|
Report Element |
Database Column or Computation |
|
Time |
Local Hour of CallPlacedHourUTC |
|
Dials |
Sum(TotalCalls) |
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Contacts # |
Sum(TotalIsContact) |
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Contacts Per Dial |
(Sum (TotalIsContact/Sum (TotalCalls)) * 100 |
|
RPC # |
Sum(TotalIsRPC) |
|
RPC Per Dial |
(Sum (TotalIsRPC)/Sum (TotalCalls)) * 100 |
|
RPC Per Contact |
(Sum (TotalIsRPC)/Sum (TotalIsContact)) * 100 |
|
Success # |
Sum(TotalIsSuccess) |
|
Success Per Dial |
(Sum (TotalIsSucess)/Sum (TotalCalls)) * 100 |
|
Success Per Contact |
(Sum (TotalIsSucess)/Sum (TotalIsContact)) * 100 |
|
Success Per RPC |
(Sum (TotalIsSucess)/Sum (TotalIsRPC)) * 100 |
Stored Procedure
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sprpt_BestTimeToCall2
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sprpt_BestTimeToCall_count2