Tracker Interaction Segment Detail by IC User Report

This report displays detailed interactions by IC User.

Parameters

This report contains 25 reporting parameters, such as Organization, Conference ID, How Ended, Duration, IAddress, Account Code, Wrap-up code.

 

View sample report	Interaction Administrator Unique Report Identifier
Click the image below to display a sample report.	TRACKER_INTX_SEG_SUMMARY_IC_USER_NAME

 

 

Visual Elements

Report Element	Report Field or Value
Report Title	Tracker Interaction Segment Summary by IC User Report Note:  The name of the report generated is slightly different than the report name listed under Available Reports.
IC USER:	INITIATORICUSERID
Date Time	STARTDATETIME
Type	IntxType
Segment Duration	DURATION
DIRECTION	DIRECTION
Conference ID	CONFERENCEID
Account Code	ACCOUNTCODE
WORKGROUP	WORKGROUP
Site ID	SITEID
Segment Type	SEGMENTTYPE
Interaction ID Key	INTERACTIONIDKEY
Participants Name
(Initiator)	INITIATORLASTNAME INITIATORFIRSTNAME
(Respondent)	RESPONDENTLASTNAME RESPONDENTFIRSTNAME
Date/Time	INITIATORSTARTDATETIME or RESPONDENTSTARTDATETIME
DURATION	InitiatorDuration or RespondentDuration
Role	InitiatorRole or RespondentRole
IAddress	INITIATORIADDRESS
Ended By	INITIATORHOWENDED or RESPONDENTHOWENDED
Station	INITIATORSTATIONNAME or RESPONDENTSTATIONNAME
Total Duration	{CALCULATED}
Total Interactions	{CALCULATED}
Average Duration	{CALCULATED}
Total Users	{CALCULATED}

 

Record Selection Criteria:

{Tracker.STARTDATETIME} in {?DateTime} and

{Tracker.INITIATORICUSERID} in {?ICUSER}

and

{Tracker.IntxType} in {?Type}

and

{Tracker.INTITIATORIADDRESS} in {?iAddress}

and

{Tracker.DURATION} in {?Duration} and

{Tracker.DIRECTION} in {?Direction}

and

{Tracker.WORKGROUP} in {?WorkGroup}

and

{Tracker.ACCOUNTCODE} in {?AccountCode}

and

(

{Tracker.INITIATORHOWENDED} in {?HowEnded} or

{Tracker.RESPONDENTHOWENDED}in {?HowEnded}

)

and

(

{Tracker.INITIATORCITY} in {?City} or

{Tracker.RESPONDENT} in {?City}

)

and

(

{Tracker.INITIATORSTATE} in {?State} or

{Tracker.RESPONDENTSTATE}in {?State}

)

and

(

{Tracker.INITIATORZIP} in {?Zip} or

{Tracker.RESPONDENTZIP}in {?Zip}

)

and

(

{Tracker.INITIATORCOUNTRY}in {?Country} or

{Tracker.RESPONDENTCOUNTRY}in {?Country}

)

and

(

{Tracker.INITIATORLASTNAME}in {?LastName} or

{Tracker.RESPONDENTLASTNAME} in {?LastName}

)

 and

(

{Tracker.INITIATORFIRSTNAME} in {?FirstName} or

{Tracker.RESPONDENTFIRSTNAME}in {?FirstName}

)

and

(

{Tracker.INITIATORLOCNAME}in {?Location} or

{Tracker.RESPONDENTLOCNAME}in {?Location}

)

and

(

{Tracker.INITIATORORGNAME} in {?Organization} or

{Tracker.RESPONDENTORGNAME}in {?Organization}

)

and

{Tracker.APPINCIDENTID} in {?IncidentID}

and

{Tracker.CONFERENCEID} in {?ConferenceID}

and

{Tracker.SEGMENTTYPE} in {?SegmentType}

and

{Tracker.INTERACTIONIDKEY} in {?InteractionID}

and

{Tracker.SITEID} in {?SiteID}

and

(

{Tracker.INITIATORSTATIONNAME} in {?StationID} or

{Tracker.RESPONDENTSTATIONNAME} in {?StationID}

)

and

(

{Tracker.INITIATORWRAPUPCODE} in {?WrapUpCode} or

{Tracker.RESPONDENTWRAPUPCODE}in {?WrapUpCode} )