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Interaction Reporter Help
Tracker Interaction Segment Summary by IC User Report
This report displays a detailed segment summary report for the IC Current User.
Note
Interaction segment is part of a conference and might contain additional
participants. A complete list of participants can be viewed in Interaction
Tracker client.
Parameters
This report contains 24 reporting parameters, such as Organization, Conference ID, Segment Type, Station, Incident ID, IAddress, How Ended, Duration, and Wrap-up code.
|
View sample report |
Interaction Administrator Unique Report Identifier |
|
Click the image below to display a sample report. |
TRACKER_INTX_SEG_SUMMARY_IC_USER_NAME |
Sample report
Click on the image below to view a sample of this report.
Visual Elements
|
Report Element |
Report Field or Value |
|
Report Title |
Tracker Interaction Segment Summary by IC User Report |
|
IC USER: |
INITIATORICUSERID |
|
Date Time: |
STARTDATETIME |
|
Type |
IntxType |
|
Date/Time |
INITIATORSTARTDATETIME or RESPONDENTSTARTDATETIME |
|
DURATION |
InitiatorDuration or RespondentDuration |
|
Segment Type |
SEGMENTTYPE |
|
Initiator |
INITIATORLASTNAME INITIATORFIRSTNAME |
|
Initiator IAddress |
INITIATORIADDRESS |
|
RESPONDENT |
RESPONDENTLASTNAME RESPONDENTFIRSTNAME |
|
Respondent IAddress |
RESPONDENTIADDRESS |
|
Total Duration |
{CALCULATED} |
|
Total Interactions |
{CALCULATED} |
|
Average Duration |
{CALCULATED} |
|
Total Users |
{CALCULATED} |
Record Selection Criteria:
{Tracker.STARTDATETIME} in {?DateTime} and
{Tracker.INITIATORICUSERID} in {?ICUSER}
and
{Tracker.IntxType} in {?Type}
and
{Tracker.INTITIATORIADDRESS} in {?iAddress}
and
{Tracker.DURATION} in {?Duration} and
{Tracker.DIRECTION} in {?Direction}
and
{Tracker.WORKGROUP} in {?WorkGroup}
and
{Tracker.ACCOUNTCODE} in {?AccountCode}
and
(
{Tracker.INITIATORHOWENDED} in {?HowEnded} or
{Tracker.RESPONDENTHOWENDED}in {?HowEnded}
)
and
(
{Tracker.INITIATORCITY} in {?City} or
{Tracker.RESPONDENT} in {?City}
)
and
(
{Tracker.INITIATORSTATE} in {?State} or
{Tracker.RESPONDENTSTATE}in {?State}
)
and
(
{Tracker.INITIATORZIP} in {?Zip} or
{Tracker.RESPONDENTZIP}in {?Zip}
)
and
(
{Tracker.INITIATORCOUNTRY}in {?Country} or
{Tracker.RESPONDENTCOUNTRY}in {?Country}
)
and
(
{Tracker.INITIATORLASTNAME}in {?LastName} or
{Tracker.RESPONDENTLASTNAME} in {?LastName}
)
and
(
{Tracker.INITIATORFIRSTNAME} in {?FirstName} or
{Tracker.RESPONDENTFIRSTNAME}in {?FirstName}
)
and
(
{Tracker.INITIATORLOCNAME}in {?Location} or
{Tracker.RESPONDENTLOCNAME}in {?Location}
)
and
(
{Tracker.INITIATORORGNAME} in {?Organization} or
{Tracker.RESPONDENTORGNAME}in {?Organization}
)
and
{Tracker.APPINCIDENTID} in {?IncidentID}
and
{Tracker.CONFERENCEID} in {?ConferenceID}
and
{Tracker.SEGMENTTYPE} in {?SegmentType}
and
{Tracker.INTERACTIONIDKEY} in {?InteractionID}
and
{Tracker.SITEID} in {?SiteID}
and
(
{Tracker.INITIATORSTATIONNAME} in {?StationID} or
{Tracker.RESPONDENTSTATIONNAME} in {?StationID}
)
and
(
{Tracker.INITIATORWRAPUPCODE} in {?WrapUpCode} or
{Tracker.RESPONDENTWRAPUPCODE}in {?WrapUpCode} )


