- Contents
Interaction Reporter Help
User Availability Detail Report
The User Availability Detail report displays information about users in two tables, per user per day, and includes an Overall Summary Duration graph.
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The first table, for each user, displays a summary grouped by status and shows the duration and frequency for each status.
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The second table, for each user, displays detailed information on the changes of states per day, within the specified date and time range.
Parameters
The following parameters can be specified for the User Availability Detail report:
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Status Date
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ACD Logged In
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Company
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After Call Work
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Department
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Do Not Disturb
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Job Title
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Last Name
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Logged In
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Site ID
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Status
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User
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User List
Sample report
Click on the image below to view a sample of this report.
Report Element Descriptions
|
Report Element |
Database Column or Computation |
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Status Time |
Time part of StatusDateTime |
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Status |
StatusKey |
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Duration |
LoggedIn |
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Status group |
StatusGroup |
|
Logged in flag |
If LoggedIn = 1 then true else false |
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Non ACD flag |
If AcdLoggedIn = 0 then true else false |
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DND flag |
StatusDnd |
|
ACW flag |
StatusAcw |
|
Available |
Computed: sum of duration if status group is Available |
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Break |
Computed: sum of duration if status group is Break |
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Follow Up |
Computed: sum of duration if status group is Follow up |
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Unavailable |
Computed: sum of duration if status group is Unavailable |
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Training |
Computed: sum of duration if status group is Training |
Stored Procedure
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sprpt_UserActivity2
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sprpt_UserActivity_count2
Tables
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AgentActivityLog
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Individual