- Contents
Interaction Reporter Help
User Availability Summary Report
The User Availability Summary report displays the following information for a user:
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A pie chart that summarizes the user's ACD vs. Non ACD durations for the Date and Time period of the report
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A comparative chart of the summary of time in the Status groups: Available, Break, Follow Up, Unavailable, and Training
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A table displaying the user's first logon time of the day and the total daily durations for: Logged In, Non ACD, DND, ACW, Available status, Break status, Follow Up status, Unavailable status, and Training status
Parameters
The following parameters can be specified for the User Availability Summary report:
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Status Date
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Duration
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Last Name
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Site ID
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Status
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User
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User List
Sample Report
Click on the image below to view a sample of this report.
Report Element Descriptions
|
Report Element |
Database Column or Computation |
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Date |
Datepart of StatusDateTime |
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Logged At |
Earliest time of the day in logged in status |
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Logged In |
Sum of LoggedIn duration per day |
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Non ACD |
If AcdLoggedIn = 0 then true else false |
|
DND |
StatusDnd |
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ACW |
StatusAcw |
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Available status |
Computed: sum of duration if status group is Available |
|
Break status |
Computed: sum of duration if status group is Break |
|
Follow up status |
Computed: sum of duration if status group is Follow up |
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Unavailable status |
Computed: sum of duration if status group is Unavailable |
|
Training status |
Computed: sum of duration if status group is Training |
Stored Procedure
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sprpt_UserActivity2
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sprpt_UserActivity_count2
Tables
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AgentActivityLog
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Individual