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Availability of Language Packs

The following language packs are available in CIC 4.0 SU1:

  • Dutch

  • French

  • French (Canada)

  • German

  • Japanese

  • Polish

  • Portuguese (Brazil)

  • Spanish (Latin America)

  • Spanish (Spain)

For information about other supported languages, see the CIC Language Pack Technical Reference at https://help.genesys.com/cic/mergedProjects/wh_tr/mergedProjects/wh_tr_language_pack/desktop/cic_language_packs.htm.

Language packs require a language-specific feature license to be available on the server. Make sure you order the language pack license through the online ordering system.

To obtain the Language Pack CDs, order them from Genesys. New in CIC 4.0 is the ability to download the .iso files from the Product Information site Download page at https://my.inin.com/products/Pages/Downloads.aspx.

For requirements, and installation and configuration instructions, see the IC Language Pack Technical Reference included with the Language Pack CDs and in the CIC Documentation Library.

Notes:

  •  In CIC 3.0 and earlier versions, languages for CIC client workstation applications were included as features in the CIC client workstation application installs. In CIC 4.0 SU 1 and later versions, Language Pack resource files for CIC client workstation applications are released as Client Language Plugin installs to simplify deployment. For more information, see the IC Language Pack Technical Reference.

  • A “simple” localized dial plan, based on a regional dial plan (Gen2 dial plan) is available for some languages. The dial plan can be used as a starting point for a new installation, but might need some additional work based on customer requirements. Localized dial plans (.i3dplan) and accompanying localized dial plan documents are available in the CIC Language Pack Technical Reference at https://help.genesys.com/cic/mergedProjects/wh_tr/mergedProjects/wh_tr_language_pack/desktop/create_a_localized_dial_plan.htm.