Feedback

  • Contents
 

Interaction Recorder Policy Editor Overview Feature

Interaction Recorder Policy Editor now supports the initiation policy overview feature, which reviews and provides the following overview of enabled initiation policies defined with the Policy Editor:

  • Verifies which entities (users, stations, lines, workgroups, and roles) will be recorded, based on the current initiation policies.

  • Verifies which users and stations are licensed with the Interaction Recorder Access license.

  • Checks for initiation policies that contain the stop processing more policies or abandon recording actions, which can affect recording initiation rules.

  • Formats and displays results of the overview within the Initiation Policy Overview form. 

For more information, see “Interaction Policy Overview” in the Interaction Recorder Policy Editor help.