Localization and Language Additions

CIC SU2 includes several new CIC language packs and Interaction Analyzer language models.

New CIC Language Packs

The following language packs are new in SU2:

• Chinese Simplified

• Chinese Traditional

• Italian

• Korean

• Norwegian

• Swedish

• Turkish

• Russian

• Serbian

• Hebrew

• Arabic

For information about other supported languages, see the CIC Language Pack Technical Reference at  https://help.genesys.com/cic/mergedProjects/wh_tr/mergedProjects/wh_tr_language_pack/desktop/cic_language_packs.htm.

Language packs require a language-specific feature license on the IC server. You can order a language pack license through the online ordering system.

New Interaction Analyzer Language Models

CIC SU2 includes these new language models for Interaction Analyzer:

• UK English

• Brazilian Portuguese

• Canadian French

• Dutch

• Australian English

• German