New Features in 2019 R1

This section lists the features that are new in CIC 2019 R1 release which is planned for February 19th, 2019.

• 2019 R1 Documentation Library Enhancements

• Additional Genesys Widget Types

• Altocloud Integration

• Browser-based application rebranding

• Dialer now supports campaigns that use HTML email

• Interaction Dialer Digital History

• Interaction Optimizer Social Media Interactions

• Real-time Email Totals

• Recording Retention Based on Recording Date

• Siebel Innovation Pack 2018 Support

• Social Media Interaction Recovery

• Social Media Processor Deployed as a Service

• Support for New Polycom Phones and Firmware

• Third-Party Chatbot Support