New Features in 2020 R2

This section lists the features that are new in the CIC 2020 R2 release available May 12, 2020.

• New VoiceXML tool in Interaction Designer

• PureConnect as a Genesys Cloud SSO Provider

• WhatsApp Direct Messages

• Accessibility Enhancements in Interaction Connect

• PureConnect Web Chat Widgets

• Genesys Cloud Workforce Engagement Management

• Transport Fax Protocol T30 then T38

• CX Insights with Kubernetes Deployment