Feedback

  • Contents
 

Interaction Attendant

Interaction Attendant is an easy-to-learn program that configures the auto attendant system built into Customer Interaction Center. It automatically answers a call and then it presents the caller with menu choices. Then it routes the call according to the caller's choice. 

Get Started

Interaction Attendant Overview

Tasks that Interaction Attendant Can Perform

 

Release Notes

Release Notes Web app

 

Interaction Attendant Documentation

Interaction Attendant Help

 

Administrator

Install Interaction Attendant

Interaction Attendant Concepts

Interaction Attendant Procedures

 

Agent Features

Transfer a Call to an Attendant Profile in Interaction Desktop

Transfer a Call to an Attendant Profile in Interaction Connect

Display the Workgroup and Profiles View in Interaction Desktop

Display the Workgroup and Profiles View in Interaction Connect

Transfer an Interaction in PureConnect for Salesforce

Developer Resources

Handlers Used by Interaction Attendant

Overview of Building Handlers and Subroutines

 

Related Documentation

Interaction Attributes Technical reference

Configure Interaction Attendant for the Zendesk Screen Pop Connector

Configure Interaction Attendant to Use Interaction Speech Recognition

 

Additional Resources

Handlers  

Interaction Attendant Videos

PureConnect Community

 

Interaction Attendant related KB articles

Support Self-Help