Interaction Media Server

The primary purpose of Interaction Media Server is to handle the RTP audio streams for a VoIP-enabled IC server and free IP resources (or reduce the need for additional telephony hardware) to serve larger numbers of callers and agents on a single system. Interaction Media Server also handles recording calls that IC users choose to record, or that the Interaction Recorder system flags to record.

	Get Started	Functional Overview Minimum Hardware and Software Requirements
	Release Notes	Release Notes Web App
	Interaction Media Server Documentation	Interaction Media Server Technical Reference
	Administrator	Interaction Media Server Installation Interaction Media Server Appliance Installation and Configuration Guide Interaction Media Streaming Server Technical Reference
	Developer Resources	Media Servers
	Related Documentation	PureConnect Installation and Configuration Guide PureConnect Security Features Technical Reference   PureConnect Licensing Technical Reference
	Additional Resources	Media Server Diagnostic Capture Converter   Interaction Media Server Sizing Calculator