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Interaction Media Server

The primary purpose of Interaction Media Server is to handle the RTP audio streams for a VoIP-enabled IC server and free IP resources (or reduce the need for additional telephony hardware) to serve larger numbers of callers and agents on a single system. Interaction Media Server also handles recording calls that IC users choose to record, or that the Interaction Recorder system flags to record.

Get Started

Functional Overview

Minimum Hardware and Software Requirements


Release Notes

Release Notes Web App

 

Interaction Media Server Documentation

Interaction Media Server Technical Reference

 

 

Administrator

Interaction Media Server Installation

Interaction Media Server Appliance Installation and Configuration Guide

Interaction Media Streaming Server Technical Reference

 

 

Developer Resources

Media Servers

 

Related Documentation

PureConnect Installation and Configuration Guide

PureConnect Security Features Technical Reference  

PureConnect Licensing Technical Reference

Virtualization Technical Reference

Interaction Media Server 3.0 Migration

Troubleshooting

Additional Resources

Media Server Diagnostic Capture Converter  

Interaction Media Server Self-Help  

Interaction Media Server Sizing Calculator

Recommended Media Servers

PureConnect Community