Interaction SIP Proxy

Interaction SIP Proxy is a program that enables a server to act in a similar fashion as a Customer Interaction Center server in its ability to route SIP requests to a local area network (LAN), a wide area network (WAN), or to the Public Switched Telephone Network (PSTN).

Additionally, Interaction SIP Proxy can host configuration files and firmware for IP telephones, facilitate locally-based routes, and provide consistent routing should a network connection or a Customer Interaction Center server interruption occur.

	Release Notes	Release Notes Web app
	Interaction SIP Proxy Documentation	Interaction SIP Proxy Technical Reference Interaction SIP Proxy Help (installed with SIP Proxy) Interaction SIP Proxy Help PDF
	Administrator	SIP Proxy Configuration in Interaction Administrator Interaction SIP Proxy Technical Reference PureConnect Installation and Configuration Guide	CIC Port Maps and Data Flow Diagrams Spreadsheet
	Developer Resources	ICWS API documentation for SIP Proxy
	Related Documentation	CIC Managed IP Phones Administrator's Guide Unified Messaging Technical Reference Port Map Technical Reference	Interaction SIP Bridge Installation and Configuration
	Additional Resources	PureConnect Community KB articles for SIP Proxy in My Support