Interaction Voicemail

The Interaction Voicemail Player is a stand-alone desktop application for managing voicemails, with a common interface for all supported mail platforms. Voicemail .wav files are delivered to users via Microsoft Outlook, Gmail, IBM Notes, or Novell GroupWise email or via the CIC client interface.  

	Get Started	Overview of Interaction Voicemail Player How to use Interaction Voicemail Player Install Voicemail Player on Workstation
	Interaction Voicemail Player Documentation	Interaction Voicemail Player Help Interaction Voicemail Player Printable Help
	Administrator	Tracing Configuration	Audio in Citrix Remote Desktop Services
	Supervisor Features	Voicemail (Tracker) reports
	Agent Features	Play voice mail message directly from email Control the playback of voice mail messages Clear the message waiting indicator light on your phone	Use the Voicemail view in Interaction Connect Use the Voicemail view in Interaction Desktop Access saved Voicemail Messages in Interaction Mobile Office
	Developer Resources	Eic_ForwardVoicemail Eic_SendToVoiceMail Eic_VoiceTUIUser Send To Voicemail	Compile Voicemail TUI Initiator Tracker VoiceMail Data IceLib Voicemail Capabilities ICWS API
	Related Documentation	Interaction Mobile Office Technical Reference PureConnect TUI User's Guide Telephone User Interface Quick Reference	Group Policy Deployment for CIC Applications Technical Reference PureConnect Installation and Configuration Guide
	Additional Resources	PureConnect Community Support Self-Help    Voicemail related KB articles