SAP Integration

The CIC Integration with SAP Customer Relationship Management (CRM) integrates the functionality of Interaction Desktop and Interaction Connect with the SAP IC Web Client using a combination of APIs, web tools, and remoting. The SAP agent conducts all typical phone and web chat operations without leaving the SAP IC Web Client.

	Get Started	Overview Integration Architecture and Installation Requirements
	Release Notes	Release Notes Web App
	SAP Documentation	CIC Integration with SAP CRM Installation and Configuration Guide
	Additional Resources	PureConnect Community SAP Connector Self-Help	SAP CRM Integration FAQs