Feedback

  • Contents
 

SAP Integration

The CIC Integration with SAP Customer Relationship Management (CRM) integrates the functionality of Interaction Desktop and Interaction Connect with the SAP IC Web Client using a combination of APIs, web tools, and remoting. The SAP agent conducts all typical phone and web chat operations without leaving the SAP IC Web Client.

Get Started

Overview

Integration Architecture and Installation Requirements

 

Release Notes

Release Notes Web App

 

SAP Documentation

CIC Integration with SAP CRM Installation and Configuration Guide

 

Additional Resources

PureConnect Community

SAP Connector Self-Help