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Siebel Integration

The CIC Integration with Siebel integrates the functionality of the CIC client into the Siebel web or thin client. The integration uses a combination of the PureConnect platform's IceLib SDK and Siebel's Adaptive Communications API. The integration allows the Siebel agent to conduct all phone operations while providing a powerful screen pop to a Siebel view, based on data collected in the phone system.

Get Started

Overview

Requirements and Installation Overview

 

Release Notes

Release Notes Web App

 

Siebel Documentation

CIC Integration to Siebel Installation and Configuration Guide

 

Agent Features

CIC Integration to Siebel User's Guide

 

Additional Resources

PureConnect Community

Siebel Connector Self-Help