SMS

CIC provides an integrated SMS (Short Message Service) server subsystem that connects with external SMS brokers to exchange messages. The SMS server arbitrates between external SMS brokers and internal CIC subsystems, such as the ACD server, reporting, and Interaction Recorder. CIC can send outbound SMS messages using handlers by connecting to the SMS gateway or an HTTP broker. CIC can also route inbound SMS messages to users or workgroups by putting the original text into an email message.

	Get Started	Overview of SMS in CIC Understanding and Choosing SMS Brokers Using SMS for Outbound Campaigns
	Release Notes	Release Notes Web app
	SMS Documentation	Short Message Service Technical Reference
	Administrator	Configure SMS Configuration Options for SMS Configure SMS in Interaction Administrator
	Supervisor Features	User Productivity Report for SMS Media Type User Call Summary Report for SMS Media Type
	Agent Features	Working with Text Messages in Interaction Connect Working with Text Messages in Interaction Desktop
	Developer Resources	SMS Tools in Interaction Designer ICWS API for SMS brokers SMS Delivery Receipts table	SMS Delivery Receipts key
	Related Documentation	Automated Switchover Technical Reference Interaction Attributes Technical Reference
	Additional Resources	PureConnect Community Support Self-Help for SMS   SMS related KB articles in My Support portal