A new Data Dictionary service was added that permits a client to retrieve information on tables and views that contain data that can reported on.

A new Data Extractor service was added that permits a client to request data to be extracted from the IC Database and view existing configured extractions.

A new POST /icws/{sessionId}/dialer/mark-call-for-finishing resource was added that permits a call to be tagged for a finishing agent.

A new POST /icws/{sessionId}/dialer/request-contact-data resource was added that returns all of the contact data from the contact list for a call.

A new POST /icws/{sessionId}/dialer/reset-campaign resource was added to reset a campaign.

A new POST /icws/{sessionId}/dialer/recycle-campaign resource was added to recycle a campaign.

A new POST /icws/{sessionId}/dialer/allocate-agents resource was added to allocate agents.

A new Quality Management service that provides access to agent quality information such as questionnaires, scorecards, and surveys.

• A new POST /icws/{sessionId}/agent-quality/questionnaires resource that creates a questionnaire.
• A new GET /icws/{sessionId}/agent-quality/questionnaires/{questionnaireId} resource that all data for a specified questionnaire.
• A new POST /icws/{sessionId}/agent-quality/questionnaire-directories resource that creates an empty questionnaire directory.
• A new GET /icws/{sessionId}/agent-quality/questionnaire-directories resource that gets the list of viewable questionnaire directories and their questionnaires.
• A new DELETE /icws/{sessionId}/agent-quality/questionnaire-directories/{directoryId} resource that deletes the specified questionnaire directory and all associated questionnaires and scorecards. />
• A new GET /icws/{sessionId}/agent-quality/rank-groups resource that gets the list of rank groups and their definitions.
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• A new GET /icws/{sessionId}/agent-quality/scorecards/{scorecardId} resource that retrieves all data for the specified scorecard.
• A new PUT /icws/{sessionId}/agent-quality/scorecards/{scorecardId}/acknowledge resource that acknowledges the specified scorecard for the session user by setting the signature state to completed.
• A new POST /icws/{sessionId}/agent-quality/search resource that creates a quality data search using the provided filters.
• A new /icws/{sessionId}/agent-quality/search/{searchId} resource that requests the next chunk of a search results.
• A new DELETE /icws/{sessionId}/agent-quality/search/{searchId} resource that informs the server that any pending search results are no longer needed.
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A new Unified Messaging service was added. The Unified Messaging service can currently be used for the following:

• Manage subscriptions to the list of current voicemail messages for the currently authenticated user via: PUT /icws/{sessionId}/messaging/subscriptions/unified-messaging/voicemail-messages, DELETE /icws/{sessionId}/messaging/subscriptions/unified-messaging/voicemail-messages.
• Manage subscriptions to the list of current fax messages for the currently authenticated user via: PUT /icws/{sessionId}/messaging/subscriptions/unified-messaging/fax-messages, and DELETE /icws/{sessionId}/messaging/subscriptions/unified-messaging/fax-messages.
• Manage subscriptions for the Message Waiting Indicator (WMI) via PUT /icws/{sessionId}/messaging/subscriptions/unified-messaging/messages-waiting-indicator and DELETE /icws/{sessionId}/messaging/subscriptions/unified-messaging/messages-waiting-indicator, as well as request a refresh of the MWI count via PUT /icws/{sessionId}/unified-messaging/messages-waiting-indicator/count-refresh.
• Start and stop play requests to a specific end target for a voicemail message via POST /icws/{sessionId}/unified-messaging/{unifiedMessageId}/voicemail-message/play/start and POST /icws/{sessionId}/unified-messaging/{unifiedMessageId}/voicemail-message/play/stop.
• Mark a message as either read or unread via PUT /icws/{sessionId}/unified-messaging/{unifiedMessageId}, as well as delete a specified message via DELETE /icws/{sessionId}/unified-messaging/{unifiedMessageId}.

A new Voice Prompts service was added to support the following actions to manipulate and manage personal voice prompts:

• Record - Records the voice prompt. This action requires the appropriate commit before the prompt is permanently saved.
• Preview - Previews the prompt.
• Clear - Clears the voice prompt from memory. This action requires the appropriate commit before the prompt is permanently saved.
• Commit - Commits the recording to memory.
• Cancel - Cancels the current actions.

This release of the Interaction Center supports the following ICWS feature versions. See Versioning for more information about ICWS versioning, including how documentation of an API includes its required feature version and how to query the Interaction Center at run time to determine what feature versions it supports.