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PureConnect Dialer Agent Interface Icons

The following table lists the icons available in the PureConnect Dialer Agent Interface toolbar. If an option is unavailable, the icon is dim instead of brightly colored. If an icon has a blue underline, it is selected currently.

Icon	Name	Description
	Dial Pad icon	Opens the dial pad while you are on a call to allow you to: Send DTMF (Dual-Tone Multi-Frequency) tones to the connected call Select IVR options Provide information such as an account number or credit card number
	Dialer Agent Interface icon	Represents the minimized state of the PureConnect Dialer Agent Interface. To maximize the interface, click the icon.
	Disconnect icon	Disconnects or skips the call.
	Hold icon	Places the call on hold. To resume the call, click the icon again.
	Mute icon	Mutes the call. To unmute the call, click the icon again.
	Place This Call icon	Places a call to the number in the campaign list.
	Record icon	Records the call and saves it as a WAV file. To stop recording, click the icon again.
	Request Assistance icon	Opens the Request Assistance dialog box to allow you to request assistance from a supervisor.
	Secure Plus icon	Starts a separate, secure session to allow the customer to provide confidential information (such as credit card data) so that you cannot see or hear it.
	Snippet icon	Feature not available in the Latitude integration to Interaction Dialer.
	Transfer icon	Opens the Transfer dialog box to allow you to transfer the call to another user, workgroup, or outside phone number.
	Voicemail icon	Sends an incoming or connected call to your voicemail.

Related Topics

PureConnect Dialer Agent Interface