PureConnect Dialer Agent Interface

The PureConnect Dialer Agent Interface adds PureConnect's Interaction Dialer capabilities to Latitude, including automated dialing and manual calling.

The interface includes the following features:

• Single sign-on to Interaction Dialer.

• Inbound call account pop based on ANI lookup.

• End a call and then disposition it. User cannot receive the next call until after dispositioning the current call.

• Transfer a call to another user.

• Conference in a third party.

• Request a break. Agent cannot receive calls until indicating that the break ended.

1. Dialer Agent Interface toolbar: Displays options for the Dialer Agent Interface.

Icon	Name	Description
	Hamburger menu	Displays a list of options for the Dialer Agent Interface, such as viewing interactions or logging on to or off of campaigns.
	Workgroup Queues icon	Opens the CRM web Client window to allow you to view your workgroup queues.
	Phone icon	Feature not available.
	User icon	Displays a list of user options, such as changing your station or logging out of the Dialer Agent Interface.

2. Dialer toolbar: Displays the actions available for the current campaign call. For more information about the icons, see PureConnect Dialer Agent Interface Icons.

3. Information: Displays information about the current campaign call and other notifications.

4. Status bar: Displays your current status and available options such as the option to request a break. For more information about user statuses, see Dialer User Statuses (PureConnect).

Related Topics

Log on to PureConnect Dialer Agent Interface

Set Your Workgroup Status (PureConnect)

Interaction Dialer Campaigns

Dialer User Statuses (PureConnect)

Dialer Views (PureConnect)

View Your Call History (PureConnect)

Place an Outbound Call (PureConnect)

Change Your Station (PureConnect)

Change Your Dialer Password (PureConnect)

Log off PureConnect Dialer Agent Interface