Customer Interaction Center

Customer Interaction Center is all-in-one multichannel communications solution that is the core of the PureConnect customer experience platform. It can run on-premises or in the cloud. 

	Get Started	Installation and Configuration Guide Installation Checklists IC Setup Assistant Help	System Requirements
	Release Notes	Release Notes Web App
	Administrator	Interaction Administrator Help
	Supervisor Features	Interaction Supervisor Interaction Recorder Interaction Feedback
	Agent Features	Interaction Connect Interaction Desktop Interaction Optimizer
	Developer Resources	Interaction Designer Developer Portal API Documentation	PureConnect Data Dictionary
	Related Documentation	CIC ACD Processing Technical Reference PureConnect Licensing Technical Reference SIP Bridge Installation and Configuration Guide	SIP Bulk Caller Technical Reference Session Manger Development Application Note
	Additional Resources	PureConnect Resource Center Testlab Support Self-Help	PureConnect Community