Interaction Recorder and Interaction Quality Manager

Interaction Recorder is a PureConnect Workforce Management (WFM) application aimed at enhancing performance to achieve operational goals. The Interaction Recorder Client for IC Business Manager provides multichannel interaction recording features for quality and workforce management. The Interaction Recorder and Interaction Quality Manager features include the ability to record and assess calls, emails, chats, and social media interactions, for agent coaching and quality measurement. Interaction Recorder provides the ability to search and playback media recordings and to manage quality assessment control.

	Get Started	Overview of Components How Interaction Recorder Works Create Interaction Recorder Policies	Create Interaction Quality Manager Questionnaires
	Release Notes	Release Notes Web app
	Interaction Recorder Documentation	Interaction Recorder and Interaction Quality Manager Technical Reference Interaction Recorder Client for IC Business Manager Help Interaction Recorder Policy Editor Help	Interaction Quality Manager Help Interaction Recorder Extreme Query Help
	Administrator	Install Interaction Recorder Client Install Interaction Screen Recorder Capture Client PureConnect Installation and Configuration Guide	Interaction Recorder Client Licensing PureConnect Licensing Technical Reference
	Supervisor Features	Create Initiation, Retention, and Security Policies in Policy Editor Retrieve recordings with Questionnaire Scorecards Create a search for recordings Score a Recording Archive Recordings	Video: Creating Recording Policies (2:44) Video: Assign a questionnaire to a recording (2:15) Interaction Recorder Reports Monitor a Live Call
	Agent Features	Review scorecards and recordings Agent Scorecard Signature
	Developer Resources	ICWS API Documentation for Interaction Recorder
	Related Documentation	Interaction Quality Manager Data Dictionary Technical Reference Interaction Recorder Extreme Query Interaction Media Server Technical Reference
	Additional Resources	Interaction Recorder Videos PureConnect Community Interaction Recorder Related KB Articles	Support Self Help