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Latitude by Genesys | Statuses | Select Accounts
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Select Accounts
Use the Select Accounts dialog box to choose multiple linked accounts for changing account status, modifying contact information, or requesting a letter, based on the task at hand.
This dialog box appears for linked accounts.
To select accounts
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Do one of the following:
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Modify Contact Data
The Select Accounts dialog box appears.
Note: If closed accounts are excluded from the list, a check mark in a red box appears (as shown in the example). If closed accounts are included in the list, an X in a blue box appears.
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Do one of the following:
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To include closed accounts in the list, click the check mark in the red box. An X in a blue box appears in place of the check mark.
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To remove closed accounts from the list, click the X in the blue box. A check mark in a red box appears in place of the X.
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To select the accounts for which to change the status or request a letter, do one of the following:
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To include all the linked accounts, select the check box next to Select/Deselect All in the column heading.
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To exclude all the linked accounts (except the account you are working), clear the check box next to Select/Deselect All in the column heading.
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To include an individual linked account, select the corresponding check box.
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To exclude an individual linked account, clear the corresponding check box.
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To specify advanced options, do the following:
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Click Advanced. The advanced options appear.
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To include accounts for a specific client, in the Client list box, click the client name.
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To include accounts for a specific medical patient, in the Patient list box, click the patient name.
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To include accounts for a specific date that the patient received medical care, in the Service Date list box, click the service date.
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Click Apply.
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Click Save. If you are changing the status and the selected accounts have an active payment arrangement, a confirmation dialog box appears. Click OK.
The system either changes the status of the specified accounts or requests a letter for the specified accounts, depending on what action lead you to this dialog box.