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Work a Preview Campaign (PureConnect)
Use the Dialer Agent Interface to work a Preview campaign. When the campaign calling mode is Preview, the following occurs:
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Dialer displays a campaign list phone number in the PureConnect Dialer Agent Interface.
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Dialer does not place the call.
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Latitude looks up the account based on the phone number and does one of the following:
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If only one account has a matching phone number, Latitude displays the account.
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If more than one account has a matching phone number, Latitude displays the list of matching accounts. Click the account to display. Latitude closes the list and displays the selected account.
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Do one of the following:
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To place the call, in the Dialer toolbar, click the "Place this call" icon. Dialer places the call.
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To skip to the next number in the campaign list, in the Dialer toolbar, click the "Skip this call" icon. Dialer displays the next account in the campaign list.
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During or immediately after ending the call, disposition it. For more information, see Disposition a Call (PureConnect).
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