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Latitude Help
Dialer Agent Interface
The Dialer Agent Interface adds Interaction Dialer capabilities to Latitude, including automated dialing and manual calling. The integration includes the following features:
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Add a user's Dialer credentials to the user's Latitude profile for automatic logging on to Dialer.
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Inbound call account pop based on ANI lookup.
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End a call and then disposition it. User cannot receive the next call until after dispositioning the current call.
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Transfer a call to another user.
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Conference in a third party.
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Request a break. Agent cannot receive calls until indicating that the break ended.
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Dialer Agent Interface toolbar: Displays options for the Dialer Agent Interface.
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Icon |
Name |
Description |
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Hamburger menu |
Displays a list of options for the Dialer Agent Interface, such as viewing interactions or logging on to or off of campaigns. |
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Workgroup Queues icon |
Opens the CRM web Client window to allow you to view your workgroup queues. |
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Phone icon |
Feature not available. |
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User icon |
Displays a list of user options, such as changing your station or logging out of the Dialer Agent Interface. |
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Dialer toolbar: Displays the actions available for the current campaign call.
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Information: Displays information about the current campaign call and other notifications.
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Status bar: Displays your current status and available options such as the option to request a break.
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