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Reverse a Payment

Use the History tab on the Account tab in the Payment Entry window to reverse a payment in a PUR or PCR batch.

To reverse a payment

In the Main Menu window, from the Apps menu, click Payment Entry. The Payment Entry window appears.
Do one of the following:

If you know the file or account number, do the steps to Retrieve an Account by Account Number.
To search for an account using simple search, do the steps to Search for an Account Using Simple Search.
To search for an account using advanced search, do the steps to Search for an Account Using Advanced Search.

On the Account tab in the Payment Entry window, click the History tab. Only payments that you can reverse appear in the data grid.

Payment Entry window - Account tab - History tab

In the data grid, click a payment and then click Reverse Item. The Confirm Reversal dialog box appears.

Confirm Reversal dialog box

Enter Comment: More information about the payment reversal. This comment appears as a note on the customer's account.

Date Paid: Payment reversal date.

Sub Batch Type: Code to categorize the batch type.

Is Correction: If selected, indicates that the payment reversal is to correct a clerical error. If not selected, indicates that the payment reversal is for an NSF (check bounce). Select this check box when transferring an overpayment to another account or refunding an overpayment.

Modify the information as necessary and then click OK. A confirmation dialog box appears.
Click OK. The payment reversal appears in payment history after the system processes the batch. If the payment reversal is for an NSF, the system changes the account status to "NSF" for the driver and linked accounts. It changes the queue level to "012" for the driver account and leaves the queue level set to "875" for the linked accounts.