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Latitude Console Help
View a Promise Note
Use the Promise Note dialog box to review promise notes for the account. You can use promise notes for:
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NSF accruals or to hold payment entry until you verify sufficient funds for a specific customer on an account.
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Fee review for forwarded accounts.
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Any miscellaneous account-specific information.
Note: If a promise note exists for the account, the Promise Note dialog box displays as soon as the system retrieves the account in the Payment Entry window.
To view a promise note
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In the Main Menu window, from the Apps menu, click Payment Entry. The Payment Entry window appears.
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Do one of the following:
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If you know the file or account number, do the steps to Retrieve an Account by Account Number.
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To search for an account using simple search, do the steps to Search for an Account Using Simple Search.
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To search for an account using advanced search, do the steps to Search for an Account Using Advanced Search.
The Account tab in the Payment Entry window appears.
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In the Account menu, click Display Promise Note. The Promise Note dialog box appears.
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To delete a note, select the Clear check box and then click OK.
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