Contents

What's New in Letter Console

The following Service Updates (SU) introduced changes and enhancements to Letter Console 12.0:

SU 4

Letter options

Added Allow letter when account on hold check box to the Letter Pool tab to allow sending letters for accounts that are on hold. For more information, see Set the Options for Generating a Letter.

Merge fields

Added merge fields to allow inserting payment arrangement data into letter templates. For more information, see Arrangements Letter Merge Fields.
Added merge fields to allow inserting charge-off data into letter templates. For more information, see Charge-off Letter Merge Fields.

SU 10

Letter templates

Added ability to download letter templates in ".docx" format on the Letter Pool tab. For more information, see Modify a Letter Template.

SU 12

Renamed the Download for Editing button to Download on the Letter Pool tab.
Renamed the Upload Edited Template button to Upload on the Letter Pool tab.
When downloading or uploading letters, the file type defaults to ".doc" and both default to the same folder.
Added letter code to the default file names for downloaded letters. Previously, the default file name only included the letter ID.

For more information on the Letter Pool tab changes, see Modify a Letter Template.

Added an Edit button to the Letter Pool tab. This button is only available if your organization enabled the Merge Using Microsoft Word permission in Latitude. Latitude by Genesys added this button to restore the ability to open letter templates directly in Microsoft Word without having to use the download and upload feature. For more information about this new feature, see Modify a Letter Template Using Microsoft Word. For more information about the new permission, see "Merge Using Microsoft Word Permission" in the Latitude documentation.
When clicking the Download Merge Fields button on the Letter Pool tab, the output file name defaults to "MergeFields.[Letter Console Version]". For more information, see Download Letter Merge Fields.