• Contents


Customer Interaction Center provides many ways to handle and manage calls.

Release Notes

Release Notes Web app



Configure Call Options

Calls Configuration in Interaction Connect

Calls Configuration in Interaction Desktop


Supervisor Features

Interaction Statistics

Call-Supervisor Reports


Agent Features

Working with Calls in Interaction Connect

Working with Calls in Interaction Desktop


Developer Resources

Overview of Telephony Tools


Related Documentation

ACD Processing Technical Reference

CIC Regionalization and Dial Plan Technical Reference

Call Recovery Technical Reference

Interaction Dialer and Scripter

Additional Resources

Calls In Interaction Connect Videos

Calls in Interaction Desktop Videos

PureConnect Community

Call Related KB Articles