• Contents

PureConnect Outbound: Interaction Dialer and Interaction Scripter

Interaction Dialer and Interaction Scripter make up the multichannel outbound capability of PureConnect:

  • Interaction Dialer adds predictive dialing, manual dialing and outbound campaign management features to Customer Interaction Center (CIC).
  • Interaction Scripter enables campaign script developers to create standard or custom scripts for agents to use in Interaction Dialer outbound campaigns. The scripts can be used in two agent contexts: Interaction Scripter .NET Client and Scripter in Interaction Connect.

Get Started

PureConnect Outbound Solution Guide (Interaction Dialer)

Introduction to Interaction Dialer

Release Notes

Release Notes Web App

Interaction Dialer Revision History

Interaction Scripter Revision History


Interaction Dialer Documentation

Interaction Dialer Help

Scripter Client Help

Interaction Scripter Developer's Guide

Interaction Dialer Installation and Configuration Guide

Advanced Campaign Management for Interaction Dialer Overview Guide



Dialer Administration Concepts

Dialer in Interaction Administrator

Dialer Administrator in IC Business Manager


Supervisor Features

Dialer Views in ICBM

Dialer Statistics in ICBM

Dialer Reports


Agent Features

Interaction Scripter .NET Client Help

Scripter in Interaction Connect


Developer Resources

Interaction Scripter Developer's Guide

Interaction Dialer ICWS APIs

Interaction Dialer Services Configuration APIs


Additional Resources

PureConnect Community

Support Self-Help  

Interaction Dialer related KB articles