PureConnect Outbound: Interaction Dialer and Interaction Scripter

Interaction Dialer and Interaction Scripter make up the multichannel outbound capability of PureConnect:

• Interaction Dialer adds predictive dialing, manual dialing and outbound campaign management features to Customer Interaction Center (CIC).
• Interaction Scripter enables campaign script developers to create standard or custom scripts for agents to use in Interaction Dialer outbound campaigns. The scripts can be used in two agent contexts: Interaction Scripter .NET Client and Scripter in Interaction Connect.

	Get Started	PureConnect Outbound Solution Guide (Interaction Dialer) Introduction to Interaction Dialer
	Release Notes	Release Notes Web App Interaction Dialer Revision History Interaction Scripter Revision History
	Interaction Dialer Documentation	Interaction Dialer Help Scripter Client Help Interaction Scripter Developer's Guide	Interaction Dialer Installation and Configuration Guide Advanced Campaign Management for Interaction Dialer Overview Guide
	Administrator	Dialer Administration Concepts Dialer in Interaction Administrator Dialer Administrator in IC Business Manager
	Supervisor Features	Dialer Views in ICBM Dialer Statistics in ICBM Dialer Reports
	Agent Features	Interaction Scripter .NET Client Help Scripter in Interaction Connect
	Developer Resources	Interaction Scripter Developer's Guide Interaction Dialer ICWS APIs Interaction Dialer Services Configuration APIs
	Additional Resources	PureConnect Community Support Self-Help   Interaction Dialer related KB articles