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The Co-browse feature is available in Interaction Connect. This feature enables two or more people to view and interact with the same webpage simultaneously. If your CIC administrator enables PureCloud for CIC and completes the necessary configuration and setup, agents can use the Co-browse feature to give direct assistance to a visitor to your company's website. With the consent of the website visitor, an agent can take full or limited control of the visitor's view of the webpage and interact directly with it. At the same time, the agent can talk to or chat with the visitor.

Get Started

CIC Co-browse overview

Co-browse requirements


Release Notes

Release Notes Web app



Co-browse Configuration and Setup Overview

Check Bridge Connector status

PureCloud for CIC Administrator's Guide

PureCloud Configuration

Agent Features

Co-Browse in the Sidebar

Co-browse view

Transfer a Co-browse session

Use Co-browse during an interaction

Website Visitor's Co-browse toolbar

Developer Resources





Additional Resources

PureConnect Community

Co-browse related KB articles