• Contents

Interaction Designer

Interaction Designer is a graphical application to create handlers (programs) that control interaction processing behaviors in Customer Interaction Center (CIC). 

Get Started

Welcome to Interaction Designer

Introduction to Handlers

Overview of Building and Modifying Handlers and Subroutines

Introduction to Steps

Introduction to the Design Pallette

Release Notes

Release Notes Web app


Interaction Designer Documentation

Interaction Designer Help




Install IC Server Manager Applications



Developer Resources

Developer Portal

Interaction Designer REST API Tools Developer's Guide

Designer COM API Reference

Communicating with Handlers

Additional Resources

Support Self-Help  

PureConnect Community