Interaction Speech Recognition

Interaction Speech Recognition is a native Automatic Speech Recognition (ASR) engine for CIC that Genesys introduced in CIC 4.0 SU4. Interaction Speech Recognition can recognize utterances (speech patterns), convert those utterances to data, and send the data to CIC. CIC can then take specific actions, such as direct a call to a specific extension or play more prompts.

	Get Started	Overview of the Interaction Speech Recognition Process Interaction Speech Recognition Requirements
	Release Notes	Release Notes Web App
	Interaction Speech Recognition Documentation	Interaction Speech Recognition Technical Reference
	Developer Resources	CIC Speech Recognition Overview Technical Reference Interaction Designer Help
	Related Documentation	Interaction Attendant Help Interaction Media Server Technical Reference Troubleshooting
	Additional Resources	PureConnect Community