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Unified Messaging Integration

CIC supports third-party solutions for Unified Messaging, such as Microsoft Exchange Server. Unified Messaging organizes voicemail, fax, email, and text messages as objects in a single mailbox that a user can access either with an email client or telephone.

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Release Notes

Release Notes Web App


Unified Messaging Documentation

Unified Messaging Integration with CIC Technical Reference



Interaction Administrator Help


Developer Resources

Interaction Center Web Services


Related Documentation

Interaction SIP Proxy Technical Reference


Additional Resources

PureConnect Community