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Workforce Management Integration

PureConnect's Workforce Management (WFM) software collects historical statistics and real-time user status updates from your CIC server and makes them available to your third-party workforce management software. WFM is for customers who don't have PureConnect's Interaction Optimizer software, which provides complete workforce management features.

Get Started


Requirement and Licensing


Release Notes

Release Notes Web App


Workforce Management Documentation

CIC Integration to Workforce Management Historical and Real-Time Adherence Technical Reference


Developer Resources

Interaction Center Web Services


Additional Resources

PureConnect Community

Workforce Management Integration Self-Help  

Workforce Management Integration FAQs