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Feature Settings

You can display some statistical views that help you manage agents. You need an Interaction Supervisor Plug-In: Workgroup license to configure which statistics appear in these views. Or you can use these views with a default selection of statistics which does not require a Supervisor license. For more information, see Display and Configure Agent Statistics and Display and Configure the Workgroup Statistics view.

You can also manage the activation status of agents. You need the Interaction Supervisor Plug-In: Workgroup license and the Modify Workgroup Queues Access Control right for the selected workgroup.

To give CIC explicit permission to use your Interaction Supervisor Plug-In license:

  1. In the Applications Settings dialog box, click Features.

  2. Select the Enable supervisor features check box.

  3. Click Save Settings.

Related Topics

Agent Statistics

Change a User's Activated Workgroups

Change Default Limit for Interactions in a Monitored Queue

Filter a Queue View

Workgroup Overview

Workgroup Statistics View