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Interaction Administrator Help
General settings: Interaction SIP stations or templates
The following table describes the general settings for Interaction SIP stations or templates. For information on how to access these settings, see Configure managed IP phones or templates.
Setting |
Description |
Default |
Name |
The name of this IP phone must be unique.
Click Browse to locate an existing station. |
Specified when the phone is added |
Active |
Inactive phones do not receive calls. |
Active |
MAC Address |
The MAC address must be in the format xx:xx:xx:xx:xx:xx.
Interaction SIP station MAC addresses start with 00:26:fd. Note: Changing the MAC address will reload a previously registered managed IP phone. |
|
Full Computer Name |
The correct full computer name is listed on the SIP soft phone user's computer. Navigate to My Computer --> Properties --> Computer Name and note the Full Computer Name. For example:
This option is available for SIP soft phones only. Notes: Changing the Full Computer Name will reload a previously registered managed IP phone. |
|
Registration Group
|
The default options are:
You can create other registration groups in the Registration Groups container. |
Default Registration Group |
Location |
All station appearances are in this same location. Time zone information is read from the location and used to set the phone time, DST settings, and so on. Note: If the Enable Regional Dialing option is selected, and a change to this location creates an extension conflict of a managed IP phone, a message is displayed listing duplicate extensions. For later reference when resolving conflicts, click Copy to Clipboard to copy the listing, and then paste the content to a program that supports CSV (like Microsoft Excel). |
Default Location |
Preferred Language
|
This option is available only if multiple languages are installed.
Select the language for all prompts for this managed IP phone. The available options depend on the installed languages. |
System Default |
Audio Protocol |
The audio stream on this IP phone can be unencrypted using RTP (Real Time Protocol) or encrypted using Secure RTP (SRTP).
Note: Interaction SIP Station phone models IP300, IP301, IP500, IP501, IP600, and IP601 do not support this audio protocol option, therefore this field is not displayed for these models. |
RTP |
Use Location Time Zone |
Determines whether the time zone of the associated location is used to set the date/time.
Note: You can also configure the time zone on the DHCP server. If you configure the time zone both on the DHCP server and in Interaction Administrator, then the time zone on the DHCP server is used. |
Selected |
Firmware Version |
The available firmware options are listed. |
|
Time Zone
|
The time zones listed are the same as Windows time zones.
The managed IP phone will use this time zone to set the daylight saving time information.
Note: You can also configure the time zone on the DHCP server. If you configure the time zone both on the DHCP server and in Interaction Administrator, then the time zone on the DHCP server is used.
The SIP Soft Phone does not support this time zone option. |
(UTC-05:00) Eastern Time (US & Canada)
|
Station Appearances
|
There are three types of station appearances (or an existing station may be selected). Not all types of appearances apply to all phones:
Note: This option does not apply to Interaction SIP Station or a managed IP phone using a SIP bridge.
Note: This option does not apply to a managed IP phone using a SIP bridge.
After you add, edit, or remove station appearances, you must reload the phone. |
Not specified |
Related topics
Configure managed IP phones or templates
SIP BridgeSIP Bridges Configuration
Location
Enable Regional Dialing option