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Default Error Handler Dialog (Calls)

This dialog appears when the Schedule Error Handling button is pressed from a Call Schedule XID_SCHEDULES node. It sets up error handling to trap errors that occur when menus are processed. Specifically, it defines error processing that occurs:

When errors are detected during the execution of a menu operation.
When a greeting message on a schedule form has been played the maximum number of times without a valid response from the user.
When the user presses a key that is invalid for the menu. For example, if the user is expected to press keys 1, 2, or 3, and the user presses 4, Attendant ignores the invalid digit and continues to play menu audio. If the desired behavior for a menu is to have an error message played for invalid key presses, an audio node can be set up for all unused digits which can play the error message and then return the caller to the menu.
The error handler can optionally play a message, before disconnecting or transferring the call to a queue or menu.

Audio File to play if an error occurs frame

These embedded audio controls manage the message that plays when an error occurs. See manage voice prompts to learn how to use these controls.

Action frame

Disconnect the call

Disconnects the call.

Transfer the call to a queue

Enables options in the Queue Transfer frame, to allow the call to be transferred to the User Queue, Station Queue, Workgroup Queue, or Operator Profile that you select.

Transfer the call to a menu

Transfers the call to the profile, schedule, or menu that you select.

Queue Transfer Frame

See Transfer the call to a queue above.

Pushbutton Options

OK button

Closes the dialog and puts your settings into effect.

Cancel button

Closes the dialog without modifying existing error handling settings.

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