• Contents


This section contains procedures that help you perform common tasks in Attendant.  The major procedures are listed below:

  • Install Interaction Attendant explains how to install Interaction Attendant on your personal computer.

  • Rights required to use Attendant explains how the right to view or modify call flows is managed in Interaction Administrator.  Access rights must be assigned to you by your system administrator before you can use Attendant.

  • Start Interaction Attendant covers command-line parameters, call-flow configuration switches, and shortcuts used to run the program.

  • Connect to a Server explains how to open the auto-attendant configuration of one or more servers for editing.

  • Manage Nodes in the Tree explains how to use Attendant's visual metaphor effectively.

  • Manage Voice Prompts explains audio controls and recording of voice prompts.

  • Manage Configuration Files explains how to import, export, and publish auto-attendant configurations.

  • Configure Remote Monitoring is for advanced users who are familiar with Attendant and Interaction Designer.  This procedure explains how to configure remote continuous listening—a feature that allows a Supervisor to continuously listen, from a remote location, calls sent to queues that the Supervisor has rights to monitor. 

  • Disconnect from a Server explains how to release the Notifier connection between Interaction Attendant and a CIC server. 

  • Exit Attendant explains how to close Attendant safely.

  • Set Up Voice Mail Distribution in Attendant explains how to configure a workgroup distribution list for voicemail distribution in Attendant.