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Interaction Attendant Help
User Interface Options
This section contains a topic for each property page and dialog in Interaction Attendant. It explains the options you can configure for server, profile, schedule, and operation nodes.
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A server node is a conceptual device that Attendant uses to organize configuration data. When you connect to a CIC server, Attendant adds a Server node for that server to the tree. Server nodes are the highest-level nodes in the tree. These nodes do not display editable information. Instead, they work like folders to organize configuration data for a CIC server.
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A profile is a collection of predefined call characteristics that Attendant compares to a call, to decide whether to select it for processing.
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A schedule stipulates when a menu can run, based upon the date, time, or special event.
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Operations are actions that Interaction Attendant performs, usually in response to a user key press. Operations are added below schedule nodes to create menus.