Contents

Workgroup: Access Control Rights

The Access Control Rights details tab contains configuration of rights to access administrative areas. These rights determine which items can be viewed and which ones can be modified (that is, perform CIC client functions such as pick up calls, listen in on calls, place calls on hold, change (valid) status, and so on). These rights can be set at the default user, role, user or workgroup level. Click the name of the details tab for field descriptions.

Note: Administrative, access control and security rights can be inherited from the default user, roles, and workgroups. See Rights Inheritance for more information.

Note: If you enabled the Enhanced Interaction Administrator Change log, then all of your changes on this tab are tracked in that log. For more information, see About the Enhanced Interaction Administrator Change Log.

To complete the workgroup's access control rights information:

Click the Access Control Rights detail tab to display the details view.
Click Browse for more rights.
Click a rights category to expand the list of specific rights:
In the rights list, select the check box for the right(s) to assign.

- To filter the rights list, click and select the filter type to apply to the list and type into the Name search text box.
- To display the rights assigned select Yes from the Has right drop-down box. Selecting No displays rights that are not assigned to the workgroup.
- Use the button to return to the previous detail view, or click to go to the Home category list.

Save the new workgroup or modified workgroup.

If necessary, the new workgroup or changes made to an existing workgroup can be reverted.