Contents

Workgroup: Administrative Rights

The Administrative Rights details tab contains configuration of rights to access administrative areas. These options allow access to a sub-set of rights available with the Master Administrator right. These rights control what objects are shown and what objects can be edited in Interaction Administrator. The access can be can be set at the default user, role, user or workgroup level. Click the name of the details tab for field descriptions.

Note: Administrative, access control and security rights can be inherited from the default user, roles, and workgroups. See Rights Inheritance for more information.

Note: If you enabled the Enhanced Interaction Administrator Change log, then all of your changes on this tab are tracked in that log. For more information, see About the Enhanced Interaction Administrator Change Log.

To complete the workgroup's administrative rights information:

Click the Administrative Rights detail tab to display the details view.
Click Browse for more rights.
Click a rights category to expand the list of specific rights:
In the rights list, select the check box for the right to assign.

- To filter the rights list, click and select the filter type to apply to the list and type into the Name search text box.
- To display the rights assigned select Yes from the Has right drop-down box. Selecting No displays rights that are not assigned to the workgroup.
- Use the button to return to the previous detail view, or click to go to the Home category list.

Save the new workgroup or modified workgroup.

If necessary, the new workgroup or changes made to an existing workgroup can be reverted.

Example

If members of workgroup need access to edit a queue column, do the following:

Click User Management in the Category list.
Click Queue Columns.
Click View Rights.
Select the *[All] check box to enable the workgroup members to edit all queue columns.
Click Save.

To assign the same rights to the default user, user, or role, follow the same procedure.