Contents

Workgroup: Access Control Rights Field Descriptions

This topic contains the descriptions for each access control right in each category in the Access Control Rights details view under the View Workgroups master view.

Note: If you enabled the Enhanced Interaction Administrator Change log, then all of your changes on this tab are tracked in that log. For more information, see About the Enhanced Interaction Administrator Change Log.

The Home page of the Administrative rights includes the following categories:

Overview (all access control rights)
User Management
Queues
Hardware
Applications
Interaction Attendant Profiles
System

The following tables show the available administrator access control groups and the associated descriptions, by category:

User Management Category
Group	Name	Description
Account Codes	View	Determines which account codes can be viewed in the CIC client dialog boxes. To assign account codes to incoming and outgoing calls the Account Code Verification security right must be assigned in addition to this access control right.
Client Buttons	View	Determines which custom buttons can be viewed on the Queue Control toolbar in the CIC client.
Directory Status Columns	View	Determines which status columns can be added to a directory view. These status columns include: Activated, Forward Number, Logged In, Notes, On Phone, Status, Status Summary, Time in Status, and Until.
Queue Columns	View	Determines which various queue columns in user, station, orbit or workgroup queues can be viewed.
Skills	View	Determines which IPA skills can be viewed and filtered in Process Designer.
Users	Change Status	Determines which users' status can be changed.
Users	View History	Determines which users' status history can be viewed.
Workgroups	View	Determines which workgroup directories can be viewed.
Workgroups	View Statistics	CIC clients: View workgroups in the Workgroup Statistics view. Interaction Supervisor: View and select workgroup statistics.

Queues Category
Group	Name	Description
Line Queues	View	Determines which line queues can be viewed.
	Coach	Determines which line queue's interactions can be coached.
	Disconnect	Determines which line queue's interactions can be disconnected.
	Pickup	Determines which line queue's interactions can be picked up.
	Transfer	Determines which line queue's interactions can be transfer.
	Join	Determines which line queue's interactions can be joined.
	Listen	Determines which line queue's interactions can be listened.
	Record	Determines which line queue's interactions can be recorded.
Station Queues	View	Determines which station queues interactions can be viewed.
	Search	Determines which station queues can be transfer targets in the Transfer dialog box.
	Disconnect	Determines which station queue's interactions can be disconnected.
	Hold	Determines which station queue's interactions can be held.
	Mute	Determines which station queue's interactions can be muted.
	Pickup	Determines which station queue's interactions can be picked up.
	Transfer	Determines which station queue's interactions can be transferred.
	Coach	Determines which station queue's interactions can be coached.
	Join	Determines which station queue's interactions can be joined.
	Listen	Determines which station queue's interactions can be listened.
	Record	Determines which station queue's interactions can be recorded.
User Queues	View	Determines which user queues can be viewed.
	Statistics	Determines which user queues' statistics can be viewed.
	Disconnect	Determines which user queue's interactions can be disconnected.
	Hold	Determines which user queue's interactions can be held.
	Mute	Determines which user queue's interactions can be muted.
	Pickup	Determines which user queue's interactions can be picked up.
	Transfer	Determines which user queue's interactions can be transferred.
	Coach	Determines which user queue's interactions can be coached.
	Join	Determines which user queue's interactions can be joined.
	Listen	Determines which user queue's interactions can be listened.
	Record	Determines which user queue's interactions can be recorded.
Workgroup Queues	View	Determines which workgroup queues can be viewed. Note: The View Workgroup Queue rights are used as a filter for which workgroups are exposed to a user, when the user is using the Telephone User Interface (TUI) to send or forward voice mail and email messages.
	Search	Determines which workgroup queues can be transfer targets in the Transfer dialog box.
	Activate Others	Determines which workgroup queue's members can activate themselves.
	Activate Self	Determines which workgroup queue's members can activate others.
	Disconnect	Determines which workgroup queue's interactions can be disconnected.
	Pickup	Determines which workgroup queue's interactions can be picked up.
	Transfer	Determines which workgroup queue's interactions can be transferred
	Coach	Determines which workgroup queue's interactions can be coached.
	Join	Determines which workgroup queue's interactions can be joined.
	Listen	Determines which workgroup queue's interactions can be listen.
	Record	Determines which workgroup queue's interactions can be recorded.

Hardware Category
Group	Name	Description
Stations	Login	Determines which stations can be logged in.
Station Groups	View	Determines which station groups can be viewed.
Station Groups	Search	Determines which station groups can be transfer targets in the Transfer dialog box.

Application Category
Group	Name	Description
Interaction Feedback Surveys	View	Determines which Interaction Feedback surveys can be viewed.
Interaction Feedback Surveys	Modify	Determines which Interaction Feedback surveys can be modified.
Interaction Process Automation Processes Note: In addition to these rights, the following Interaction Process Automation rules apply: * If a user is the originator of a process, view rights for that process are implied. * If a user is the owner of a process, launch, view, and modify rights are implied.	View	Determines what processes in Process Monitor and Interaction Desktop can be searched for and viewed.
	Manage	Determines which processed can be searched, canceled, and retried in Process Monitor.
	Launch	Determines which processes can be launched in Interaction Desktop. Note: A process must be published before it can be launched.
Interaction Optimizer	Manage	Determines if the Interaction Optimizer Administration Module in the Interaction Center Business Manager (ICBM) application is accessible.
Interaction Optimizer Scheduling Units	view	Determines which Optimizer scheduling units can be viewed.
Interaction Conference Rooms	View	Determines if a conference room is available for creating conferences. Conference rooms (defined telephone phone numbers/stations for use in Interaction Conference) can be restricted without this right. Without this right, users can still call into the room if they have a pin, but they can’t make conferences that use it. By default, everyone who has access to Interaction Conference can use every room defined in CIC.
Interaction Dialer Campaigns	View	Determines which campaigns can be viewed.
	Modify	Determines which campaigns can be modified.
	View Automatic Time Zone Mapping	Determines which campaign time zone configuration can be viewed.
	Modify automatic Time Zone Mapping	Determines which campaign time zone configuration can be modified.
	View Agentless Calling Mode	Determines which campaign calling mode configuration can be viewed.
	Modify Agentless Calling Mode	Determines which campaign calling mode configuration can be modified.
	View Line Settings	Determines which campaign line setting configuration can be viewed.
	Modify Line Settings	Determines which campaign line setting configuration can be modified.
	View Max Lines Per Campaign	Determines if the maximum number of campaign lines can be viewed.
	Modify Max Lines Per Campaign	Determines if the maximum number of campaign lines can be modified.
	View Statuses	Determines which campaign statuses can be viewed.
	Modify Statuses	Determines which campaign statuses can be modified.
Interaction Dialer Rule Sets	View Custom Handler	Determines which rule actions custom handlers can be viewed.
	Modify Custom Handler	Determines which rule actions custom handlers can be modified.
	View Event Log	Determines which rule actions event logs can be viewed.
	Modify Event Log	Determines which rule actions even logs can be modified.
Interaction Recorder Questionnaires	View	Determines which Questionnaire directories are available from the drop-down list in the Interaction Recorder Questionnaire container. If available from the list, a recording can be scored with that Questionnaire.
Interaction Recorder Questionnaires	Modify	Determines which Questionnaires can be modified.

Interaction Attendant Profiles Category
Group	Name	Description
Interaction Attendant Email Profiles	View	Determines which Interaction Attendant email profiles can be viewed. Users who can view a profile have a lock on the profile icon. A tooltip is displayed over the icon explaining why the profile is locked.
	Search	Determines which Interaction Attendant email profiles are available in the "Transfer to" dialog box. Users who can view a profile have a lock on the profile icon. A tooltip is displayed over the icon explaining why the profile is locked.
	Modify	Determines which Interaction Attendant email profiles can be modified. Users who can modify a profile can acquire a lock and edit/publish it.
Interaction Attendant Inbound Profiles	View	Determines which Interaction Attendant inbound profiles can be viewed. Users who can view a profile have a lock on the profile icon. A tooltip is displayed over the icon explaining why the profile is locked.
	Search	Determines which Interaction Attendant inbound profiles are available in the "Transfer to" dialog box. Users who can view a profile have a lock on the profile icon. A tooltip is displayed over the icon explaining why the profile is locked.
	Modify	Determines which Interaction Attendant inbound profiles can be modified. Users who can modify a profile can acquire a lock and edit/publish it.
Interaction Attendant Operator Profiles	View	Determines which Interaction Attendant operator profiles can be viewed. Users who can view a profile have a lock on the profile icon. A tooltip is displayed over the icon explaining why the profile is locked.
	Search	Determines which Interaction Attendant operator profiles are available in the "Transfer to" dialog box. Users who can view a profile have a lock on the profile icon. A tooltip is displayed over the icon explaining why the profile is locked.
	Modify	Determines which Interaction Attendant operator profiles can be modified. Users who can modify a profile can acquire a lock and edit/publish it.
Interaction Attendant Outbound Profiles	View	Determines which Interaction Attendant outbound profiles can be viewed. Users who can view a profile have a lock on the profile icon. A tooltip is displayed over the icon explaining why the profile is locked.
	Search	Determines which Interaction Attendant outbound profiles are available in the "Transfer to" dialog box. Users who can view a profile have a lock on the profile icon. A tooltip is displayed over the icon explaining why the profile is locked.
	Modify	Determines which Interaction Attendant outbound profiles can be modified. Users who can modify a profile can acquire a lock and edit/publish it.

System Category
Group	Name	Description
General Directories	View	Determines which general directories can viewed.
IC Data Sources	View	Determines which data sources the user can configure and reference in database actions in Interaction Process Automation.
Interaction Reporter Reports	View	Determines which Interaction Reporter reports can be generated.
Layouts	View	Determines which layouts the user can view.
Misc Items	View	Allows a user to log in on behalf of another user.
Phone Number - Classifications	View	Determines which phone number classifications can be accessed, such as Blocked or Long Distance.
	Follow-me	Determines which phone number classifications can be used as follow-me numbers.
	Forward	Determines which phone number classifications can be used as forwarding numbers.
	TUI	Determines which phone number classifications can be used as forward numbers available through the menu when logged into voice mail. This access right prevents toll-fraud through the TUI.
Plug-ins	View	Determines which plug-ins can be added.
Positions	View	Determines which floor plan images (positions) the user can use in Interaction Supervisor iPAD Edition.
Response Management	View	Allows access to chat features.
Status Messages	View	Determines which statuses can be selected from the My Status drop-down list or from the Set Status list when changing another user's status.
e-FAQs	View	Determines if e-FAQ configuration can be viewed.