Using Other Call Features

This section describes how to use other call features including:

• Camp on an Internal Extension

• Change the Sound of Your Incoming Calls

• Coach an Interaction

• Determine if Someone is Listening to or Recording Your Interactions

• Join an Interaction

• Listen to a Call

• Record a Call

• Remove Disconnected Calls from Queue

• Request Assistance from Your Supervisor

• View and Edit Interaction Properties