Working with Interaction Tracker Information

Requirements: You can add, modify, and delete Tracker contacts and organizations only if you have a Tracker Access License and the appropriate Tracker Policy Security rights. Finding Tracker contacts and organizations requires a Tracker Access License. For more information, see Tracker Licensing.

You can create and manage Interaction Tracker information during the Contact Resolution process. You can also use the new Tracker menu to maintain Tracker information.

• Add a Tracker Contact

• Find a Tracker Contact

• Modify Tracker Contact Information

• Delete a Tracker Contact

• Add a Tracker Organization

• Find a Tracker Organization

• Add a Tracker Location

• Display an Interaction Tracker Filtered Directory

Search Control

The Search control appears in several places when you work with Tracker information.

• Click the Search icon to perform a search based on the information in the associated text box.

• Click the down arrow on the Search control to perform an advanced search or to add a new record.

Related Topics

Contact Resolution

Working with Interaction Tracker