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Activating a Survey

Activating a survey makes it available to CIC server for post-call customer surveys and on-demand surveys. An active survey cannot be modified.

There are two ways to activate a survey, in the Survey view and in the Survey Activation view.

Activating a survey in Survey view

To activate a survey while viewing a survey:

  1. In the Survey Definition pane, select the name of the survey to be activated. The survey is displayed in the workspace.

  2. Click Activate.

Activating a survey in Survey Activation view

To activate a survey from a list of all available surveys:

  1. In the Survey Definition pane select Survey Definition. The Survey Activation view is displayed in the workspace.

  2. From the list of surveys, select the name of the survey you want to activate.

  3. Click Activate.

Related Topics

Deactivating a Survey