Edit Activity

You can edit an existing activity on a local schedule. You cannot edit an existing activity for an AI-powered schedule.

Note: Before you edit an activity, select the appropriate Scheduling unit from the Interaction Optimizer Home page.

Edit an existing activity

1. From the Interaction Optimizer Home page, in the Scheduling area select the appropriate schedule from the Schedules drop-down list and click the Open selected schedule link. The selected schedule opens.

2. Select the activity, then right-click the activity and select Edit Activity from the menu that appears. (You can also double click on the activity to edit it). The Modify Activity Details dialog opens.

3. Make the necessary changes and click OK. Options include Activity Type, Length, Start time, description, determining if the activity is paid or counts toward contiguous work time, and the ability to force time values to the nearest 15 minute increment.

Note: The background of the activity with changes is dotted. You must save the schedule to save all changes. Once changes are saved, the background of the activity is solid.